Emergence Media » PowerPoint

CRM & Social Media: Integrating into the Customer Lifecycle

Daniel R — Fri, 10 Oct 2008 14:23:03 +0000

Via a blogger who linked to me, I found this incredible social media/new marketing webinar by the SocialRep CEO titled “Beyond Monitoring: Managing Social Media Engagement“, which presents a wonderfully refreshing andÂ wholistic look at Social Media (”The Conversation”) vis-a-vis CRM and as part of the integrated customer lifecycle:

Which can be brokendown into specific tactics and channels:

I could go on, but I suggest you signup for SocialRep’s webinar and read Ron Frederick’s notes on it. I would love to get in touch withÂ Chris Kenton, SocialRep CEO, and converse with him. I’m surprised I havn’t heard or bumped into Chris.

Moving Beyond Asking “What is the ROI of Social Media?” Countless publications and blogs, including this blog, have been dedicated...

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Reputation Mangement: A Social Media Marketing Summit Presentation

Daniel R — Thu, 09 Oct 2008 07:27:46 +0000

Social Media & Reputation Management: The Why and The How

View SlideShare presentation or Upload your own. (tags: social media)

Last week, I presented at the Social Media: The Marketing Summit panel on Reputation Management. The SMMS is a sister conference of Online Market World, which is held in San Francisco. Speakers at SMMS included everyone from Best Buy, Nokia and Wells Fargo (real companies!) to the vanguard of Social Media, such as Brian Solis, Charlene Li, and Tara Hunt.

Above is the presentation I gave at the panel. You can find my other presentations at:
http://www.slideshare.net/EmergenceMedia

And as always, any feedback, questions and comments are welcome and encouraged.

Fitting in Social Media Marketing within the Agency For the past few months, I’ve been rethinking what it...

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SEO & PPC Search Marketing Mix: A Mini Powerpoint Presentation

Daniel R — Fri, 19 Oct 2007 03:54:56 +0000

As part of reaching out to a broader audience and trying new content, I’m re-purposing some of my postings as PowerPoints on SlideShare.net for distribution.

Below is a mini PowerPoint on integrating PPC & SEO, drawing from several of my posts. I’ll update this PowerPoint this weekend. I’m pushing this out today as part of a Citizen Agency event, otherwise I would of hold it over until tomorrow.

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